Warranty Policy (1-Year Coverage)

🛡️ 1-Year Limited Warranty

Every Cremasoul espresso machine is backed by a 1-year limited warranty that protects you against manufacturing defects in materials and workmanship.
We stand behind the quality of our products, and our goal is to ensure that you enjoy reliable, long-lasting performance every day.

✔ What Is Covered

During the 12-month warranty period, Cremasoul will repair or replace (at our discretion) any machine with issues related to:

  • Electrical faults

  • Pump or motor failure

  • Temperature/heating issues

  • Control panel malfunctions

  • Internal component defects

  • Manufacturing faults

  • Steam wand functional issues

  • Non-user-related performance problems

Repairs or replacements will be provided free of charge for covered issues.

✘ What Is Not Covered

The warranty does not cover:

  • Damage caused by misuse, accidents, or drops

  • Commercial misuse (unless machine is commercial model)

  • Improper cleaning or descaling

  • Damage caused by using non-compatible voltage or outlets

  • Water infiltration due to improper handling

  • Wear-and-tear parts such as filters, baskets, seals, or plastic accessories

  • Damage from unauthorized repairs or opening the machine

  • Cosmetic scratches or dents after use

  • Damage caused by mineral buildup due to hard water

If the machine is heavily used, burned, broken, or physically damaged, the warranty will not apply.

📅 Warranty Period

  • Coverage begins on the date your order is delivered

  • Valid for 12 months for personal use

  • Commercial warranty depends on model (contact support for details)

🔧 How Warranty Service Works

If you experience any issue:

  1. Email us with your order number

  2. Describe the problem

  3. Attach photos or videos

  4. Our support team will diagnose the issue

  5. If covered, we will process:

    • Repair,

    • Replacement, or

    • Replacement parts (depending on the case)

We aim to resolve all warranty requests within 48 hours.

📧 support@cremasoul.com

📦 Replacement Policy

If your machine cannot be repaired, we will provide:

  • A brand-new replacement unit, OR

  • An equivalent model if the exact model is unavailable

There is no charge for covered replacements.

📬 Customer Responsibilities

To keep your machine under warranty:

  • Use the correct voltage

  • Clean and descale regularly

  • Avoid misuse or water damage

  • Do not open or tamper with internal components

  • Use the machine as instructed in the manual

🔒 Shipping for Warranty Claims

  • If the issue is covered → Cremasoul covers shipping for replacement parts or unit

  • If not covered → Customer covers shipping costs

🏆 Cremasoul Quality Commitment

Every Cremasoul machine is tested, inspected, and certified before shipping.
Our warranty reflects our confidence in the performance, durability, and engineering behind every product we offer.

We’re here to support you — from your first espresso to your thousandth.

❤️ Need Help?

Our support team is available 24/7.
📧 support@cremasoul.com